3CX PaBX

3CX is an open standard, software-based phone system based on the SIP standard. It works with a range of phone hardware and also features web browser-based extensions and mobile apps. A major advantage is the software itself can be hosted on a remote server, on-premise (on a local server) or both for extra resilience. It is often regarded as a great IP PBX for small and growing businesses due to its cost efficiency and flexibility.

Easy set-up & integration
All you need to set up 3CX is an internet connection, a 3CX licence and a SIP Trunk. Installing 3CX is an easy process and integrating with other systems is also straightforward, with well-documented processes for linking with CRM systems such as Salesforce.

Unified Communications
3CX is a complete Unified Communications solution, meaning it goes beyond just phone calls to include features like CRM management, messaging, calls, live chat, web conferencing, iOS and Android apps, email and more. This solution comes without the cost and management headaches or the limitations of a shared cloud PBX. With integration, these call features and functions are all in one convenient place.

Live chat
Live chat allows businesses to engage with their website visitors in real time. Visitors on a website can chat to sales and support teams in a chat box within a browser. Live chat helps create a strong lasting relationship between businesses and customers. Companies that deliver good live chat support can see an increase in customer satisfaction and higher sales. 3CX live chat and talk is available for any content management system.

Security

With advanced 3CX security protocols and technologies, your 3CX system will stay safe, secure and reliable. 3CX provides a secure SSL login and a backup and restore function – so files and data sensitive information won’t be lost if there are connectivity issues or any extreme circumstances. To make device management easier, 3CX offer a Session Border Controller. An SBC is a device that is deployed in SIP-based VoIP networks to regulate and protect communication systems, as well as ensure network security and efficiency. The 3CX SBC allows for greater security as it uses 3CX’s own tunnel ports.